If you are running excessively late...
Please be aware that we may need to reschedule your appointment, so as not to interfere with other scheduled appointments.
If you need a little tweaking...
We will fix styling within 1 week of the original appointment.
If you need to cancel your appointment...
Should a cancellation or appointment change be necessary, we request a 24-hour notice.
If you forgot to go to the ATM...
We now accept VISA/Mastercard/Discover! But remember: gratuities cannot be charged to a credit card.
Please inform us of any special needs, allergies, or sensitivities you may have so that we can better accommodate you.
Cancellations within 24 hours are subject to a charge equal to 50% of the booked appointment.
Cancellations within 12 hours are subject to a charge equal to 100% of the booked appointment.
We allow a 15 minute grace period for late arrivals; following the grace period, we may not be able to accommodate the appointment, and the client remains liable for the time held for the service(s) booked.
All service adjustments must be performed within 1 week of initial appointment or additional charges may be applied.
Except for replacing damaged products, we do not offer refunds, exchanges, or credits on salon services, gift certificates, or retail products. All sales are final.